Question 1

How do I place an order?

Accepted Answer

You can place your order directly on our website by completing the enquiry form. We will then get in touch to discuss your personalised order. Each order is tailored to your needs. Speaking with our customers allows us to fully understand your requirements, making it even more special.

Question 2

Can I customise my gift hamper?

Accepted Answer

Yes! All of our gift hampers can be personalised. Let us know your preferences, and we’ll create something unique just for you.

Question 3

How much do the hampers or gift boxes cost?

Accepted Answer

Since all gift hampers and boxes are personalised to each individual, prices may vary. We will discuss this during our consultation. Rest assured, we offer great prices and high-quality gifts.

Question 4

How far in advance should I place my order?

Accepted Answer

We recommend placing your order at least 7 days in advance for personalised hampers and 72 hours in advance for non-personalised hampers to ensure availability and timely delivery.

Question 5

Can I make changes to my order after it’s been placed?

Accepted Answer

Yes, changes can be made with 72 hours’ notice for personalised items and 48 hours’ notice for non-personalised items prior to delivery.

Question 6

What is your cancellation policy?

Accepted Answer

We offer a 24-hour cancellation period after payment is made. After this, refunds may not be possible, as items may have already been sourced or prepared.

Question 7

Can I include a personal message with my gift?

Accepted Answer

Yes, we’re happy to include a personalised message with your gift. Simply let us know during our consultation.

Question 8

Do you ship internationally?

Accepted Answer

At present, we only offer local delivery. Please check back for updates as we expand our delivery options.

Question 9

How do I contact customer support?

Accepted Answer

You can reach us at info@thegiftofgiving.uk. We aim to respond within 24 hours. We’re here to help!

Frequently Asked Questions